Last Updated 121101.ppt

Last Updated: 12/11/01 Last Upated: 04/08/2002 Table Of Contents Logging into CSG CSG main menu Finding help in CSG Pre-order Validations Service address validation CFA information search SONET ring information search Order Processing ASR order processing menu Creating a new ASR Creating / Updating “User Profile Defaults” Expedite Charge Message Validate CFA / SCFA Validate Service Address on the SALI page DLR Retrieval and Display Order Tracking ASR Status Retrieval ASR Status Display ASR Status Definitions Retrieve /View DD/PTD Status Display The Clarification Request Retrieve / View Confirmation Notice (CN) Retrieve / View Design Layout Record (DLR) ASR Status Tracker Proactive Notification Contact Information Logging Into CSG Type your Login ID. Type your Password, given by the CSG system administration. Click ‘Continue’ to proceed. If the typed information is incorrect, click the ‘Clear All Fields’ button and retype the Login ID and password. Finding Help in CSG The ‘Help’ link is at the top of each page after the main menu. Click on “Help” and the Help /User Guide will open in a new browser. This page provides a link to “Contact Us” information, CSG Web-Based On- Line Training, the CSG User Guide, Tutorial, FAQs, Hot Tips, the Getting Started Access Request Form. Service Address Validation Select the desired search criteria by clicking the drop-down menu which contains: Search by Address (SA) Search by AHN (assigned house number) Search by Telephone Number Click the ‘Search’ button to proceed. Circuit Facility Assignment (CFA) Search Select the search criteria from the drop down menu Search by: CFA list CFA details CFA channel details Click the ‘Search’ button SONET Ring Information Search SONET Ring Information Display SONET Ring Bank Information Order Processing ASR Order Processing Menu CFA/SCFA Verification - CFA Not Found CFA Not Found - Continued ASR Status Retrieval Retrieve / View the Design Layout Record (DLR) On the ASR stat