秘书实用英语 教学课件 作者 刘敏 主编 unit5.pptVIP

* * Telephone affairs Unit 5 Unit 5 Telephone affairs Goals Dialogues Reading Listening Writing Goals: Ⅰ. Be able to know the basic sentence patterns well. 1. Hello, ABC Company, Mary speaking, may I help you? 2. Hold on, please. 3. Mr. Smith is on another line. 4. Mr. Smith is out/ at a meeting right now. 5. I’m afraid Mr. Smith won’t be back until this Saturday. 6. May I take a message? 7. Would you like Mr. smith to ring you back later? 8. What number are you calling from, please? 9. Could I ask who’s calling? 10. I’ll put you through to Mr. Smith. 11. Hello, this is Mary, the secretary of Mr. Smith. Could I speak to Mr. Brown, please? 12. Hello, is Mr.Smith in, please? Goals: Ⅱ. Be able to know the skills of receiving and making phone calls. 1. Try to speak in a pleasant, unrushed voice. 2. Refined, courteous and tone is gentle 3. The first sound, with good feeling 4. Pick up the telephone before the phone’s ringing three times. 5. Don’t keep someone waiting 6. Don’t eat, drink anything or dealing with other things. 7. Don’t smoking. 8. Dont rustle papers or work 9. If busy, reschedule the call. 10. Write down something important, 5W. 11. Confirm if it’s correct. 12. Don’t forget to say good-bye Goals: Ⅲ. Master and practice the memo. 1. Make a form before receiving and making phone calls. 2. Remember 5W. 3. Please write something important and necessary on the memo. New words and phrases: 1．corporation n.公司，企业；社团 2．message n. 消息；音信 3．Complicated adj. 错综复杂的，麻烦的，难解的 4．Former adj. 在前的，以前的 5．Supposed adj. 想像的,假定的,传闻的 6．Flight n. 航班，班机 7．Recently adv. 最近，近来 8．Trouble n. 麻烦 9．Airport n. 机场 Dialogue One: Answering phone calls Dialogue One: Answering phone calls (A：secretary B：Henry.) A: Hello. ABC corporation, Mary speaking. May I help you? B: Hello. This is Henry. May I speak to Mr. White? A: Yes. Hold on，please…Im sorry，but hes on another line now． Would you care to hold？ B：Well，I