基于心理契约的宁波南苑饭店员工激励研究毕业论文.docVIP

毕业论文 （20_ _届） 基于心理契约的宁波南苑饭店员工激励研究 摘 要 酒店行业作为劳动高度密集型行业，人员的高流失率给酒店带来很多负面影响。而心理契约的研究正是立足于员工与组织之间的关系，探讨员工和组织之间的相互责任、要求和期望，试图为降低酒店流失率等，提出相关策略。因此本文主要基于心理契约角度针对不同心理契约类型的员工提出不同激励，从而降低酒店人员流失率，进而提高顾客满意度、增加酒店营业额、降低成本减少费用、提高利润率、获得酒店核心竞争力。 另外，国内外对员工心理契约研究重点主要有心理契约的内容、契约违背，以及不同行业员工心理契约的特点。理契约对酒店行业员工的激励进行研究将为国内心理契约理论的丰富和发展增加新的内容，使心理契约的研究理论具有针对性的特点。 本文将从心理契约的理论入手，借助于问卷调查及spss统计分析工具与手段，通过实证研究的方法，得出员工心理契约的内容；同时运用因子分析，心理契约三个维度；并在上述研究的基础上，针对酒店行业员工提出了基于心理契约特征的激励 关键词：心理契约；宁波南苑饭店；员工激励； Abstract As a high labor-intense industry, the high staff turnover rate has brought many negative effects to the hotel industry .The psychological contract study which is based on the relationship between employees and organizations probes their mutual obligations ,demands and expectations ,thus makes the relevant policies of reducing the staff turnover rate. From the psychological contract perspective, so this article is going to probe and analyze the structure of the psychological contract hotel staffs. Further the task of this article is that carrying out the various methods for controlling different psychological contract types to staffs. Thereby the hotels can reduce the rate of staff turnover, raise customer satisfaction, increase hotel revenue, reduce costs, raise the rate of profits, and gain the core competitiveness of the hotel. Besides, domestic and international studies of the psychological contract focus on its contents or contract violation, and the characteristics of employees in different industries. Hence this article which focuses the construction and management of psychological contract of staffs in the hotel industry enriches and develops the domestic theory of this field, so that theories of psychological contract have a pointed study. From the theories of the psychological contract, the article will draw the contents of the psychological contract for five-star hotel staff through a questionnaire survey and statistical analysis. The empirical studies find that knowledge workers psych