服务意识对酒店从业的影响力论文.doc

服务意识对酒店从业的影响力 摘 要 随着社会经济的发展世界日益变成一个相互联系的主体,第三产业渐渐走上历史舞台占据着一个地区和国家的重要位置.因此一个国家要发展先发展第三产业,而旅游酒店是第三产业中最好的代表.第三产业统筹来讲就是服务业,一个好的服务在于它的本质,在于它的服务意识.因此培养一个企业的服务意识在于培养企业内部 员工的服务意识,就像积水成河一样.只有每一小滴水汇集在一起才可以形成江河.一个优质的服务是由慢慢积累的. 现代社会中，人们的基本关系模式是“相互服务”，服务需要有心人，有心人才能做好服务,服务不再是一方简单地侍候别人，而是我们在享受其他人服务的同时， 尽我们服务于他人的义务.有热情，也要用到地方。没有科学标准，只有热情也是上道工序服务于下道工序、二线服务于一线、上级服务于下级、全员为客人服务， 面向全员的服务管理才是真正的服务管理.做不好服务的服务管理融入在酒店每个部门的管理中就是失败的管理服务也称不上是专业部门. 关键词：旅游 酒店 服务 管理 The consciousness of service of hotel industry influence Diploma Candidate: Supervisor: ABSTRACT With the development of society and economy the world is increasingly becoming an interconnected main body, the tertiary industry is on the stage of history occupies an important position in the regions and countries . So a country should develop the tertiary industry to develop the tertiary industry, and the Turisthotellet is the best representative. The tertiary industry as a whole is a service industry, a good service in its essence, lies in its service consciousness. So the cultivation of an enterprise service consciousness lies in the cultivation of enterprise staffs sense of service, like water into the river. Only every small drop of water together to form the rivers. A quality service is made by slowly accumulated. In modern society, peoples basic relationship pattern is mutual service, service to people, people can do service, service is no longer a simple on others, but we enjoy other services at the same time, as far as we serve others obligations. Enthusiasm, to place. There is no scientific standard, only enthusiasm is on the procedures of service in the next step, the second to serve, superior service in the lower, full service for the guests, the full service management is the real service management. To do good service in the hotel management into each sector management is the failure of management service called on the professional sector. Key Words: Turist hotellet service management 目 录 TOC \o 1-2 \h \