ISO9004-2000质量管理体系---业绩改进指南.pdfVIP

ICS 03.120.10 A 00 GB GB/T 19004-2000 idt ISO 9004:2000 Quality management systems — Guidelines for performance improvements …………………………………………………………………………………4 …………………………………………………………………………………5 1 ……………………………………………………………………………8 2 ………………………………………………………………………8 3 ……………………………………………………………………8 4 …………………………………………………………………9 41 …………………………………………………………9 42 …………………………………………………………………………9 43 ……………………………………………………10 5 …………………………………………………………………… 11 51 …………………………………………………………………11 52 ……………………………………………………13 53 …………………………………………………………………15 54 ………………………………………………………………………15 55 ………………………………………………………17 56 …………………………………………………………………18 6 ………………………………………………………………………19 61 …………………………………………………………………19 62 ………………………………………………………………………20 63 …………………………………………………………………22 64 …………………………………………………………………22 65 ………………………………………………………………………23 66 …………………………………………………………23 67 …………………………………………………………………24 68 …………………………………………………………………24 7 ………………………………………………………………………24 71 …………………………………………………………………24 72 ……………………………………………………28 2 73 ………………………………………………………………29 74 ………………………………………………………………………32 75 ………………………………………………………34 76 …………………………………………………36 8 ……………………………………………………………36 81 …………………………………………………………………36 82 ………………………………………………………………37 83 ……………………………………………………………43 84 ………………………………………………………………43 85 ………………………………………………………………………44 A …………………………………………………………………48 B ………………………………………………………………56 …………………………………………………………………………58 3 GB/T