第六届中小企业管理研讨会.pdfVIP

第六屆中小企業管理研討會 The Study of Capability for Small and Medium-sized Companies in Competing for Taiwan National Quality Award 1 2 李紹彰 簡德金 1 2 私立高苑技術學院企業管理系 國立虎尾技術學院資訊管理系 Abstract The Taiwan National Quality Award (TNQA) has been conducted for 14 years. However, small and medium-sized companies (SMSCs) rarely win the TNQA. This study undertakes a capability analysis to explore how SMSCs do win the TNQA. A survey instrument involving 149 questions extracted from “the 2001 Handbook of Standard Criteria for Evaluation of TNQA” is used to measure the capability of SMSCs in competing for the TNQA. The paper concludes with a summary of the essential qualities required by an SMSC if it is to compete successfully for the TNQA. Keywords: TNQA, TQM, SMSC 1. Introduction In terms of economic scale, SMSCs are limited by finite financial and human resources, and they therefore find it is difficult to create new production techniques and develop new markets. This, in turn, impedes the long-term economic development of the whole country, and in view of the vigorous global competition now being faced by SMSCs the Taiwanese government is increasingly concerned about the development of this sector of the economy. A healthy SMSC sector brings at least three benefits for the wider economy. First, it produces growth in the general economy and increased employment. Secondly, it provides a competitive environment, thus helping to construct efficient market mechanisms. Thirdly, it accelerates the expansion of technical skills, thus improving