357-电脑信息技术的质量.pptVIP

It’s About Time: Quality in Information Technology Services Christopher S. Peebles Associate Vice President Dean for Information Technology Indiana University 现在是时候了: 电脑信息技术的质量 Christopher S. Peebles 印第安那大学 副校长和电脑资讯技术系系主任 The IT Paradox: Where is the Value? I. Computers are not as easy to use as telephones, toasters, or televisions Neither hardware nor software approaches “ Six Sigma” quality. The Internet, Intranets, and especially Local Area Networks are not as reliable as the telephone system. The failure rate of desktop and laptop computers from the most reliable manufacturers can exceed 30 percent per year (Ed Kolinka, Quality International Limited). 这个IT的荒谬理论: 价值在何处? I. 计算机 没有电话，烤面包机，或电视容易用 既非硬件也非软件能接近 “ 六个事业战略” 优质. 这国际网路，内部网路，和尤其本地网路远不及电话系统可靠 每一年从最可靠的制造厂出厂的书桌型和膝盖型电脑 能达到超过百分之30的失败率 (Ed Kolinka, Quality International Limited). The IT Paradox: Where is the Value? II. The probability that most major software packages -- word processors, spreadsheets, databases -- will do something unexpected and perhaps destructive each day is close to 100 percent. The investment of time and effort required to master most major software packages can be in excess of the value they add to any task. In summary, Information Technology has the power to destroy rather than add value. 这个IT的荒谬理论: 价值在何处? II. 每一天最主要软件 -- 文字处理，数据处理，资料库 -- 这失败的概率或破坏性几乎达到百分之百。 要学会这些主要的电脑软件，所需要的时间和精力，几乎超过他们所带来的价值。 总而言之, 电脑资讯技术带来的负面价值超过正面价值。 The IT Paradox: Where is the Value? III. IT and Value Creation It’s all about time: powers of automation and augmentation IT and Value Destruction It’s all about time: wasted time due to poor operating systems, poorly crafted applications, and mysterious, opaque user interfaces IT and Value Protection It’s all about time: time spent in support and education 这个IT的荒谬理论: 价值在何处? III. 信息科学创造价值 现在是时候了 : 自动化及加强措施带来力量 信息科学摧毁价值 现在是时候了 : 浪费的时间是因为劣质操作命令系统，劣质技术工人及应用软体，神秘，不流畅的用户沟通 信息科学保护价值 现在是时候了 : 加强支援系统和教育 Delivery of Quality and Value in IT Services: Critical Dimensio