大学英语四级阅读训练题及答案.pdfVIP

导读：我根据大家的需要整理了一份关于《大学英语四级阅读训练题及答

案》的内容，具体内容：下面是我整理的，希望对大家有帮助。Inrecent

years,Israeliconsumershavegrownmoredemandingastheyvebecome

wealthierandmoreworldly-wise.Foreigntravelisanational

passion;thissummeralone,onein10citizenswillgoabroad.

Exposedtohigherstandardsofserviceelsewhere,Israelisare

returninghomeexpectingthesame.Americanfirmshavealsobegun

arrivinginlargenumbers.ChainssuchasKFC,McDonaldsandPizza

Hutaresettinganewstandardofcustomerservice,usingstrict

employeetrainingandconstantmonitoringtoensurethe

friendlinessoffrontlinestaff.EventheAmericanhabitoftelling

Privatization,orthethreatofit,isamotivationaswell.

Monopolies(垄断者)thatuntilrecentlyhavebeenfreetotaketheir

customersforgrantednowfearwhatMichaelPerry,amarketing

报复的

governmentopenedupcompetitionwithBezaq,thephonecompany,its

16

offeringcompetitiverates.SaysPerry,wantedrevengefor

alltheyearsofbadTheelectriccompany,whosemonopoly

maybeshort-lived,hassuddenlymoppedrequiringuserstowaithalf

adayforarepairman.Now,appointmentsarescheduledtothe

half-hour.ThegracelessElAlAirlines,whichisalreadyatauction

(拍卖),hasretraineditsemployeestoemphasizeserviceandis

outnumberscomplaintsoncustomersurveysheets.

1.Itmaybeinferredfromthepassagethat________.

A)customerserviceinIsraelisnowimproving

B)wealthyIsraelicustomersarehardtoplease

C)thetouristindustryhasbroughtchainstorestoIsrael

D)Israelicustomerspreferforeignproductstodomesticones

2.Intheauthorsview,higherservicestandardsareimpossible

inIsrael________.

A)ifcustomercomplaintsgounno