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童鞋奔跑，结伴同行，有你有我，集结爱心

***学校物业

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童鞋奔跑，结伴同行，有你有我，集结爱心

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第一章管理思路及管理目标·······························1

第一节物业管理思路·····································1

第二节物业管理目标·····································3

第三节质量管理目标·····································3

第二章项目管理组织机构、管理制度和人员配置···········4

第一节管理组织机构与管理制度························4

一、管理组织机构精简高效，部门布局合理·············4

二、管理制度完整、全面、细化、可操作性强···········8

第二节人员配置合理，人员素质及管理经验···············22

一、人员配置表····································22

二、拟任本项目负责人及下属负责人的学历证书及上岗证··24

第三章物业管理与服务组织实施方案····················31

第一节员工招聘及培训专案····························31

一、本项目的员工招募、培训、上岗专案··············31

二、员工日常管理、培训教育等制度健全··············35

三、各类人员的薪酬配置····························39

四、考核评价机制合理······························40

第二节保洁服务专案·································43

一、保洁服务管理方案及目标承诺···················43

二、保洁质量检查及监督措施·······················44

三、垃圾收集、转运管理···························58

四、劳动保护、保洁工具、工作服装配置·············58

五、清洁、保洁人员安全作业手册···················60

第三节设施设备管理专案·····························68

一、服务质量标准·································68

二、主要的设施运行管理···························70

三、设施设备管理制度节选·························73

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童鞋奔跑，结伴同行，有你有我，集结爱心

四、设施设备的维修·······························94

五、设施设备的保管·······························96

第四节能源管理专案·································97

第五节楼宇服务专案·································98

一、学生公寓服务····································99

二、办公会议楼服务·································100

三、教学楼及图书馆·································102

四、工勤服务·······································104

五、校园服务·······································104

六、培训部服务······························