CCW Sprinklr：2024年生成式AI市场现状研究报告（英文版）.pdf

1、有哪些信誉好的足球投注网站（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。。
2、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
3、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。

CONTACTWEEKCONTACTWEEK

DIGITALDIGITAL

CUSTOMERCUSTOMER

CONTACTWEEKCONTACTWEEK

DIGITALDIGITAL

CUSTOMERCUSTOMER

CONTACTWEEKCONTACTWEEK

DIGITALDIGITAL

MarketStudy:

StateofGenerativeAI

MARCH2024

2024MARCHCCWMARKETSTUDY|StateofGenerativeAI

StateofGenerativeAI

Whenitcomestocustomercontacttechnology,theinnovationwheelisalwaysspinning.

Newfeaturesandsolutionsareconstantlyemergingwiththepromiseofuncoveringbetter

data,unlockingnewefficiencies,andunveilingsuperiorexperiences.

Everyonceinawhile,however,amoretransformativetechnologyemerges.Ratherthan

simplyrepresentingasolutionforoptimizingexistingperformance,suchatechnology

drivesleaderstoreconsidertheverywaytheythinkaboutcustomercontact.

Intheeyesofmanycontactcenterleaders,businessexecutives,andtechnology

aficionados,generativeAIfallsintothisgamechangingcategoryofsolution.Notsimplya

waytoautomaterotecontactcenterprocesses,generativeAIpromisestheopportunity

toelevatenearlyeveryfacetofcustomercontact.Fromstrengtheningself-service,to

fosteringpersonalization,tostreamliningoperations,toelevatingagentexperiences,

generativeAImaychangethewayleadersapproachmanylongstandingcontactcenter

tasks,challenges,andobjectives.

Granted,enthusiasmisrarelylackingwithinthecontactcentercommunity.Whatismore

elusive,however,isacertainpathwaytoresults.AndasthegenerativeAIhypecontinues

togrow,savvyleaderswillseekmoreconcretedirectiononwhichusecasesto

该用户很懒，什么也没介绍

更多 >