采购与供应管理（原书第15版）教师手册Chapter17_15e.docVIP

PAGE 2 Chapter 17 Acquisition of Services PAGE 3 ? 2015 by McGraw-Hill Education. ?This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. ?This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.? ? 2015 by McGraw-Hill Education. ?This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. ?This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.? PAGE 267 Chapter 17 Supply Function Evaluation and Trends Topics Covered Supply Research Full-Time or Part-Time Research Positions Cross-Functional Teams Supply Research Opportunities Purchased Materials, Products, or Services Commodities Suppliers Assessing Research Results Supply Planning Process Supply Budgets Performance Measurement Systems The Value of Supply Metrics The Challenges Measuring Supplier Performance Supply Management Performance Metrics Developing Metrics Setting Targets Establishing Effective Metrics Efficiency Metrics Effectiveness Metrics Operating Reports Validating Results Appraising Team Performance Supply Performance Benchmarking Supply Management Trends Emphasis on Total Quality Management and Customer Satisfaction Sustainability Global Sourcing Risk Management Safety and Security Supply Processes and Technology Supply Organizations External and Internal Collaboration Metrics and Performance Measurement Innovation Public Procurement Conclusion Questions for Review and Discussion References Cases 17-1 Randall Corporation 17-2 Stewart Corporation 17-3 Tanton Foods PAGE 268 Chapter 17 Supply Function Evaluation and Trends PAGE 269 ? 2015 by McGraw-Hill Education. ?This is proprietary material solely for authorized instructor use. Not authorized for sale or distrib