服务管理：运作、战略与信息技术(原书第9版)教学课件Ch16_Project.pptxVIP

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服务管理：运作、战略与信息技术(原书第9版)教学课件Ch16_Project.pptx

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Chapter 16Managing Service Projects;Learning Objectives;The Nature of Project Management;The Nature of Project Management;The Nature of Project Management;The Nature of Project Management;The Nature of Project Management;The Nature of Project Management;The Nature of Project Management;The Nature of Project Management;Techniques for Project Management;Techniques for Project Management;Example 16.1:Servicing a Boeing 747;Figure 16.2: Gantt Chart Schedule of Service Activities for a Boeing 747;Techniques for Project Management;Example 16.2: Tennis Tournament – Project Network;Table 16.1: Tennis Tournament Activities;Figure 16.3: AOA Network for Tennis Tournament;Figure 16.4: PERT Chart (AON Network) for Tennis Tournament;Techniques for Project Management;Table 16.2: Notation for Critical Path Method;Scheduling Formulas;Example 16.3: Tennis Tournament – Critical Path Analysis;Figure 16.5: PERT Chart for Tennis Tournament with Early Time Calculations;Figure 16.6: Completed Critical Path Analysis for Tennis Tournament;Figure 16.7: PERT Early Start Schedule for Tennis Tournament;Techniques for Project Management;Figure 16.8: Microsoft Project Gantt Chart;Figure 16.9: Microsoft Project PERT Chart;Resource Constraints;Figure 16.10: Early Start Gantt Chart;Figure 16.11: Resource-Leveled Schedule;Activity Crashing;Figure 16.12: Costs for Hypothetical Project;Example 16.4: Tennis Tournament - Activity Crashing;Table 16.3: Cost-Time Estimates for Tennis Tournament;Figure 16.13: Activity Cost-Time Trade-Off;Table 16.4: Total Cost Calculations;Table 16.5: Project Path Durations Following Crashing;Activity Crashing;Incorporating Uncertainty in Activity Times;Incorporating Uncertainty in Activity Times;Figure 16.14: Beta Distribution of Activity Duration;Incorporating Uncertainty in Activity Times;Incorporating Uncertainty in Activity Times;Incorporating Uncertainty in Activity Times;Example 16.5: Tennis Tournament – Project Completion Time Distribution;Table 16.6: Variances and