职场实用英语交际教程（中级）课件U6.pptxVIP

;Motivating;Warming-up;Trying-out;Taking aim;Listening;Listening;Inputting;Inputting;Task 1;Task 2;Task 2;Language points;;;;Cultural Point;Business Point;;Read the passage and match each paragraph with its main idea.;Task 2;Task 2;Language points;;;;;;;;;;;;;;He was told that the doors had been ___________ (installation) incorrectly. It’s just these thrilling chapters that brought his work world _________ (renowned). Please find ___________ (enclose) a copy of my CV for your consideration. Everything was quiet under the _________ (blink) stars. We have been ___________ (approach) by a number of companies that are interested in our product.;Choose from the phrases in the box to complete the sentences. Change the form if necessary.;Choose from the phrases in the box to complete the sentences. Change the form if necessary.;Rewrite the following sentences after the models.;Model 2 I’ve had such a negative experience from a renowned brand. It’s really disappointing. — It’s really disappointing that I’ve had such a negative experience from a renowned brand.;Cultural Point;Business Point;Business Point;Structuring;;Read the email and analyse how the structure is organised by writing the related sentences on the lines.;Body a. Problems probed ________________________________________________________________________ b. Resolutions proposed ________________________________________________________________________;Conclusion a. Express regret or gratitude to the customer ________________________________________________________________________ b. Convey the intention of further contact ________________________________________________________________________;In “Inputting”, Bill has got detailed information about the customer complaint. He has also learned some words and expressions related to complaint handling, in addition to the structure of a complaint response email. Imagine you are Bill. You are going to write an email to Christine in response to her complaint