质量控制与质量管理：QM3.1.pptVIP

Quality Management Quality System Contents of the lecture 3 “Quality management systems” The objective of quality system As indicated, the greatest potential for improvement lies not in technology but in human factors. The quality system is just for the sake of reducing human errors. Establishing a common standard for all parties involved in manufacturing and service. Quality system Quality system: organizational structure, responsibility, procedure, process and resource for quality purposes in an organization A documentational description Industry-specific requirements for QM systems Evolution of ISO9000/QS9000 ISO9000 in China Quality management systems approach Needs and expectations of customers QFD Quality policy and quality objectives Quality policy: examples objectives commitment to quality Organizational goals Expectations and needs of customers The supplier shall ensure that this policy is understood, implemented and maintained at all levels of the organization. Processes and responsibilities Responsibilities: Quality organization: RASIC Responsible Authorize Support Inform Coordinate Measuring Methods Quantitatively Effectiveness and efficiency Complete Quality records Ways of preventing non- conformities FMEA Error proofing Continuous improvement SPC 6σ Summary of Quality System Policy and objectives Organization Complete paperwork Quality records Improvement 1.Management responsibility Quality policy and objectives Quality organization chart Post description of quality personnel RASIC Quality system audits 2.Quality system Quality manual 3.Contract review The supplier shall establish and maintain documented procedures for contract review and for the coordination of these activities. 4.Design control Design and development planning Organizational and technical interfaces Design input Design output Design review Design verification Design validation Design changes Customer prototype confidentiality 5.Document and data control