沪江实用商务英语2011寒假班课程笔记.docVIP

Yuting777@163.com 沪江实用商务英语2011寒假班课程笔记 By Tera Yu [Q:545550283] NO.1 礼貌句型疑问句(1) May I have May I have your name, please?请问您怎么称呼? May I have your phone/cell phone/contact Number,please? 请问您的电话号码是多少? May I have your business card? 您方便给我您的名片吗? Business card 名片 May I have …,Please? 句型使用场合:询问别人或索取东西的时候. A:你好,ABC公司,我是Susan.请问有什么可以帮您? B:你好,我是XYZ公司的采购.我们对贵公司的X系列很感兴趣,请问你们有产品目录吗? A:有的有的, 肯定回给您寄过去的.请问,您怎么称呼?以及您的联系方式.当然留手机是再好不过的了. B:我叫Joan Smith,您可以联 或者是发email:Joan.Smith@ A:好的.Smith先生,我马上给您发过去. B:好的.另外,我还想要X1产品的详细介绍 A:好的.我一起发给您. A:Morning.ABC company.Susan speaking.May I help you? Susan speaking. B:Morning.This is the buyer of XYZ company. we are very interested in your X series. May I have your product catalog,please? 所有格的两种表示: ‘s 一般用于有生命的物体 Of 一般用于无生命的物体 A:Sure,definitely May I have your name and contact Number,please? Cell phone Number is better/preferable. B:Sure.My name is Joan Smith. You could contact me ator joan.smith@XYZ A:OK,Mr.Smith,I’m sending it to you now. B:Thank you.And may I have a detailed introdution of X1,please? A:No problem.I’m sending them to you now. 表示马上做时,用进行时代替将来时,能体现服务意识. 不好意思,Joan,打扰一下,能和你说两句话吗? Excuse me.Joan,may I have a word with you,please? 大家注意了. May I have your attention,please? 你有什么想法呢? May I have your opinion,please? Word: Series 系列,成册 Catalog 目录,目录册 Definitely 一定地,肯定地 Preferable 更好,更适合,更可取 NO.2礼貌句型疑问句(2) Would you please…? Would you please..? 疑问句,语气比较缓和 语气诚恳的建议,请求 (语气诚恳的让别人做某事) Please..祈使句,语气比较强硬 A:你好,我是Annie. B:嗨,Annie,我是Alex,你现在说话方便吗? A:方便方便,您说. B:那您能到我的办公室来一趟吗?是关于A项目的事情. A:Hi,Annie speaking. B:Hi,This is Alex. Are you available to talk now? /Are you free to talk now? Do you get a minute? A:Yes,sure. B:OK. May I see you in my office,please? /Would you please come to my office now? It’s regarding project A. Regarding .. 和..有关 It’s regarding your promotion. Promotion 升职,晋升 A:OK. I will be there in a minute. B:最近工作怎么样啊? A:还不错.我一直在跟进这个项目,一切按照计划进行. B:很好,有什么进展要及时告诉我.另外把所有的项目资料给