第18章 控制的基础(罗宾斯管理学-第8版讲义全集,英文版).pdf

th 8th edition 8 edition Steven P. Robbins Steven P. Robbins Mary Coulter Mary Coulter PowerPoint Presentation by Charlie Cook PowerPoint Presentation by Charlie Cook Copyright © 2005 Prentice Hall, Inc. Copyright © 2005 Prentice Hall, Inc. All rights reserved. All rights reserved. L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. What Is Control and Why Is It Important? • Define control. • Contrast the three approaches to designing control systems. • Discuss the reasons why control is important. The Control Process • Describe the three steps in the control process. • Tell why what is measured is more critical than how it’s measured. • Explain the three courses of action managers can take in controlling. Copyright © 2005 Prentice Hall, Inc. All rights reserved. 18–2 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Controlling Organizational Performance • Define organizational performance. • Describe the most frequently used measures of organizational performance Tools for Organizational Performance • Contrast feedforward, concurrent, and feedback controls. • Explain the types of financial and information controls managers can use. • Describe how balanced scorecards and benchmarking are used in controlling. Copyright © 2005 Prentice Hall, Inc. All rights reserved. 18–3 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you