PA循环管理法在护理质量持续改进工作中的实际应用效果分析.docVIP

PD C A循环管理法在护理质量持续改进工作中的实际应用效果分析 】目的：分析PDCA循环管理法在护 理质量持续改进工作中的实际应用效果。方法：根据 医院具体情况对各项规章制度进行修订与完善，将 PDCA循环管理法应用到护理质量持续改进工作中， 比较PDCA循环管理法应用前后医院护理质量的改变 情况。选取2014年5月-2015年6月在本院呼吸科治 疗的患者中随机抽取80例患者作为本次研究对象，根 据PDCA循环实施情况分为观察组与对照组，每组各 40例，观察组患者实施PDCA循环，对照组患者未实 施PDCA循环，观察比较两组患者对护理工作的满意 度。结果：PDCA循环管理法开展后，基础护理质量、 分级护理质量、技术操作质量、护理文书质量、查房 质量与健康教育质量均明显提高，各项分值均较 PDCA循环管理法开展前有所提高，开展前后比较差 异均有统计学意义（P 关键词】护理质量；改进；PDCA循环管理 法；效果 Abstract】 Objective： To analyze practical application effects of PDCA cycling control technique on continuous improvement operations of nursing quality.Method： The rules and regulations were revised and improved according to specific conditions of the hospital，PDCA cycling control technique was applied to continuous improvement operations of nursing quality， before and after the application of PDCA cycling control technique the changes in conditions of nursing quality of the hospital were compared. 80 patients were randomly selected in the hospital department of respiration from May 2014 to June 2015 as subjects of this research， who were divided into the observation group and control group，40 cases in each group，the patients in the observation group underwent PDCA cycling， and patients in the control group did not undergo PDCA cycling，the satisfactions of two groups on nursing operations were observed.Result： The basic nursing quality，grading nursing quality, technical operation quality，quality of nursing record sheets，ward round quality and health education quality were significantly improved when PDCA cycling control technique was implemented，compared before PDCA cycling technique，the differences were statistically significant （P doi： 10.3969/j.issn. 1674-4985.2016.19.024 由于医学模式的改变以及人们法律意识的增强， 护理质量的提高成为每个医院的一项重要工作。护理 质量持续改进的工作中，采用何种管理方法才能使管 理更具科学性、人性化与目的性，使得护理质量有效 提高成为困扰临床护理管理工 的一大难题［1-2］。 本院将PDCA循环管理法应用到护理质量持续改进工 作中，取得较好效果，提高了患者对护理工作的满意 度，现报道如下。 1资料与方法 1.1 一般资料本院共设护理单元29个，护理人 员共计509名，其中女护士 498名，男护士 11名；年 龄19?52岁，平均（35.4±2.8）岁。80例患者来源 于本院呼吸科，根据PDCA循环情况将其分