(必威体育精装版)国际酒吧服务流程.doc

FOOD BEVERAGE: SERVICEPolicies and Standard Operating ProceduresPAGE PAGE 11La Cigale Hotel60 Suhaim Bin Hamad Street PO Box 25555T: +974 428 8888 E: info@LA CIGALE HOTELFOOD BEVERAGE: RESTAURANT SERVICE POLICIES AND STANDARD OPERATING PROCEDURESCONTENTSIntroduction tourism and youHotel OverviewDepartmental Overview and ContributionDepartmental Reporting StructureStaff AttitudeHours of WorkStandard Operating ProceduresFOOD BEVERAGE: SERVICEFBS – 001BAR OPENING DUTIESFBS – 002BEVERAGE SERVICE OROCEDURESFBS – 003BEVERAGE SERVING STANDSFBS – 004BAR CLEANLINESSFBS – 005THE BASIC BAR LAYOUTFBS – 006COCKTAIL MAKINGFBS – 007BAR CLOSING DUTIESFBS – 008SEQUENCE OF SERVICEFBS – 009GREETING AND SETINGFBS – 010MENU PRESENTATIONFBS – 011TAKING FOOD BEVERAGE ORDERFBS – 012SERVICE OF BEVERAGEFBS – 013SERVICE OF WINEFBS – 014SERVICE OF CHAMPAGNEFBS – 015TEA / COFFEE SERVICEFBS – 016CIGAR OFFERINGFBS – 017CLEARANCE METHODSFBS – 018CLEARANCE OF ASHTRAYSFBS – 019GLASSWARE POLISHINGFBS – 020PLACING AND CONDUCTING REQUISITIONFBS – 021PRODUCT EXPIRY DATESFBS – 022PERSONAL HYGIENE AND UNIFORMFBS – 023MONTHLY TRAININGFBS – 024HANDLING GUEST CHECKSFBS – 025HANDLING COMPLAINTSFBS – 026SPILLAGESFBS – 027LOST PROPERTYFBS – 028ILLNESSFBS – 029ALCOHOL OVER CONSUMPTIONFBS – 030RECORDSFBS – 031LOST CHILDRENFBS – 032CUSTOMERS WITH COMMUICCATION DIFFICULTIESFBS – 033SPECIAL NEEDSFBS – 034TROLLEYSFBS – 035BILLFBS – 036AFTER WORKEFBS – 037PREVENTING FIRESFBS – 038SAFE CHEMICAL HANDLINGFBS – 039READING THE MSDSFBS – 040SANITATIONFBS – 041PREVENTING FALLSFBS – 042PREVENTING BURNSFBS – 043LIFT AND MOVING CART PROPERLYFBS – 044PREVENTINGCUTSFBS – 045PREVENTING ELECTRIC SHOCKFBS – 046THE GUESTFBS – 047PERSONAL APPEARANCEFBS – 048UNIFORMFBS – 049SUGGESTIVE SELLINGFBS – 050THE GREETINGFBS – 051TAKING THE ORDER IN BARFBS – 052REGISTER OPERATIONSFBS – 053BAR STATION SETUPFBS – 054BACK STATION SETUPFBS – 055ORDERING PROCEDURESFBS – 056SERVING ORDERFBS – 057BASICK FIRST AID EMERGENCISFBS – 058PRINCIPL