异常矫正措施8D手法课件.pptVIP

Corrective Action Procedure8-Discipline Approach 異常矯正措施-8D手法 What is “8-D”?什么是8-D A systemic approach utilized for true root cause finding problem solving 8D是一個系統化流程以發覺真因及解決問題的手法 Discipline1:Use Team Approach(用團隊方式) Discipline2:Describe The Problem(問題敘述) Discipline3:Containment Plan(緊急防制措施) Discipline4:Describe The Root Cause(描述真因) Discipline5:Permanent C/A Plan(永久改善對策) Discipline6:Verification of Effectiveness(效果確認) Discipline7:Prevent Recurrence(防止再發) Discipline8:Congratulate Your Team,Case Closed(結案) When shall 8-D be used ? 何時用8-D Supplier’s attributable fallout consistently exceeds the agreed DPPM goal 1.協力廠商品質超出要求的DPPM目標 Supplier meets the agreed DPPM goal but one failure symptom contributes more than 20% to the supplier attributable fallout 2.單一不良原因持續發生,縱使品質達到規定的DPPM A defect occurred that should have been contained within the supplier’s process 3.廠商制程不良造成之異常 The failing parameter was not tested by supplier 4.廠商未經測試的參數導致的不良 Definitions 定義 Containment-short term, temporary fix 緊急防制措施:短期、暫時性的 Corrective Action-Longer term,permanent fix 改善措施：長期、永久性的 Where containment action has been requested supplier should perform a risk assessment of the exposure in their finished goods on and at , this would normally be based on a functional/visual screen of a statistically significant sample 當緊急防制必需執行時，一定要用統計的方法評估全面篩選的風險 Goals 目標 Containment plan available within2working days of receipt of 8-D 緊急防制措施:2個工作天內提出 Containment plan implemented within 5 working days of receipt of 8-D 緊急防制措施:5個工作天內執行 Corrective action plan available within 5 working days of receipt of 8-D 永久改善計划:5個工作天內提出 Agreed corrective action in place within 3 months of receipt of 8-D 永久改善計划:從提出到導入,不得超過3個月 Responsibilities 責任 The originator:發起人 Initiate the 8-D.提出8D The supplier:協力廠商 shall provide responses in 8-D format.必需用8D格式 Communicate 8-D details internally as necessary.准備8D的詳細內容 Respond with Containment/Corrective Action Plans as per goals 依目標提出緊急防制措施及永久改善計划 Provide weekly updates to vendor team