Dealing with Conflict in the Wokplace NFSMI处理工作中的冲突nfsmi.pptVIP

This training is conducted by the National Food Service Management Institute The University of Mississippi 800-321-3054 Dealing with Conflict in the Workplace Objectives At the completion of this module, participants will be able to: Recognize how they handle conflict individually. Discuss the causes and value of conflict. List characteristics of conflict resolution styles. Identify most effective resolution mindset. Practice more effective skills for listening and building rapport. Dealing with Conflict in the Workplace Definitions Conflict- when one or both parties are not able to secure what they need or want and are actively seeking their own goals. Mental model- the way we think and consequently act about something. Mindsets or paradigms- our perspective based on the way we believe situations should be handled. Dealing with Conflict in the Workplace Personal Check-In: Response to Conflict Dealing with Conflict in the Workplace Icebreaker: Childhood Messages List the direct or subtle messages you were taught about conflict. 1. Which of these messages dominates how you feel about conflict today? 2. Which messages could you discard? 3. Which messages will you retain? Dealing with Conflict in the Workplace Assumptions about Conflict What can we assume about groups or conflict? Conflicts and disagreements will develop. Some conflicts can be minimized. There are some unavoidable conflicts that should not be suppressed or smoothed over. Resolution of conflict does not have to result in a win-lose situation. Dealing with Conflict in the Workplace Causes of Conflict Misunderstanding Personality clashes Competition for resources Authority issues Lack of cooperation Differences over methods or style Low performance Value or goal differences Dealing with Conflict in the Workplace The Value of Conflict Conflict is destructive when it: Diverts energy from more important issues and tasks. Deepens differences in values. Polarizes groups so t