案例引发对酒店前厅服务管理的思考（Case triggered hotel front office service management thinking）.docVIP

案例引发对酒店前厅服务管理的思考（Case triggered hotel front office service management thinking） Case triggered hotel front office service management thinking Source: China hotel recruitment network release time: 2010-6-18 click frequency: 1943 A case study of hotel front office service management Today, it is a great honor for the hotel leaders to give me such an opportunity to exercise, and to do a training for the theme of thinking about the management of hotel front office service. The training is not the case. I just want to discuss and learn some of the examples I encountered in the front desk service management, so as to better manage the hotel service. When you hear such a topic, you must know that the theme is front office service and management. First, talk about the importance of front office service management. The front office is a collection place for guests to enter and exit Contains two meanings, one is to store and departing guests in and out; two refers to the period from hotel guest, daily import. Out of the previous one, to the guests for the hotel and check-out procedures, to form their first impression of the hotel and the last impression; after an import to the guests with keys, safekeeping, forwarding and other services, the formation of guests to the hotel service repeatedly. It can be seen that guests evaluation of hotel service and the level of service in front office are the main factors. Front office guests get in and out, and have many contacts. So the lobby is called the front or window of the hotel. It is often said that modern management is actually a floor management, this floor refers to the front hall. Thus, the front office in the hotel service management has an important position. Two, the front office is the nerve center of the hotel. Because the lobby is the center of hotel service activities, it is And the guest contact, communication, nature became hotels and guest information center, such as the evaluation of hotel service supply and demand