景区服务英语Unit4 Checking out教学文稿.pptVIP

Unit 8 Invitation Lesson 1 Are you free this afternoon? Unit4 Checking out Module1 Accommodation I. Teaching Objectives(教学目标)： By the end of this unit, you should be able to（本单元你应该学会） 1. Learn how to communicate with guests about checking out. （学会客人离店时就结账问题与客人交流） 2.Grasp the words and expressions about checking out.(记住结账离开话题相关单词和短语) II Teaching Procedure Step1 Warm up Step2 Presentation Step3 Practice Step4 Summary Step5 Homework Step1 Warm up Task1 Topic Introduction When checking out at the end of his stay, the guest should settle his bill. The receptionist should check the room service and extra service, show and explain it to the guest. There are different ways of payment such as in cash, by credit card, by traveller’s check etc. The receptionist should not forget to remind the guest to return the room key. Task2 Warming up Activities 1.Match the words and the pictures A B C D 1)mini bar（ ）2) traveler’s check（ ） 3)credit card （ ） 4)cash （ ） Task3 Routine Dialogue 日常对话 Dialogue 1 By MasterCard Situation :The Greens have stayed at Greentown Hotel in Qiandaohu Town for five days, she wants to check out and leave for Hangzhou. Now she is at the Cashier’s desk. Pre-listening Questions： 1. How can you pay the bill when checking out? 2. How will Mrs. Green pay the bill when checking out? Dialogue 1答案 1.In cash, by credit card or with traveler’s checks. 2. by Master Card. Dialogue 1 (C: Cashier G: Mrs. Green) C：Good afternoon，sir．What can I do for you? G：I want to leave today． C：Tell me your room number，please．And you want to leave now? G：Yes．My room is 1120． C：Just a moment，please．Are you Mrs. Green in Room 1120? G：Yes． C：Mrs. Green，these are the bills you signed in different departments in our hotel．Please check them and I’ll make a bill of your total expenses and a receipt． G：No problem． C：How are you going to pay，Mrs. Green ? G：Master Card．Here are the card and my I.D． C：So