（参考）物流企业人力资源绩效考评研究.doc

摘 要 随着市场竞争的加剧和全球经济一体化的发展，作为“第三利润源泉”的物流业得到了迅速的发展。而这些企业在完成了它的原创积累阶段以后，必然面临着规范内部管理的问题。企业之间的竞争，主要表现在人力资源方面上，人力资源是影响企业未来发展状况的重要因素之一。 本论文通过对国内外相关文献的研究，首先从剖析物流企业绩效考核中现存的问题出发，具体介绍和解释了绩效考核的含义、程序、意义、作用和原则，然后阐述了多种不同类型的绩效考核方法，列出了绩效考核方法各自的优缺点及适用环境，最后结合北京宅急送公司的案例进行分析，通过理论研究和实证分析为快递企业员工的绩效考核体系设计提出了详细的意见和解决方案。 关键词：物流，绩效考评，体系研究 Abstract The acceleration of competition and international economic integration, logistics industry as the third profitable headspring has developed rapidly. when these enterprise have finished their stage of primitive accumulation, they must face the problem of criterion of interior management. The competition between the enterprises is fundamentally the competition between the human resources．The human resources are the decisive element of the enterprises to achieve their targets. After doing a lot of literature review on both domestic and foreign research material, First analyzes logistics enterprise performance evaluation of existing problems. Introduce the concrete and explains the meaning of performance appraisal, procedures, meaning, function and principle .And then expounds the many different types of performance evaluation methods, List the merits and demerits of the performance evaluation methods and application environment .Finally the paper, the case study of Beijing just-in-time company .Through the theory research and empirical analysis for express enterprise staffs performance appraisal system design puts forward the detailed opinion and solutions . Key words: logistics,Performance appraisal,System research 目 录 前 言 1 1人力资源绩效考评的基本理论 3 1.1 人力资源管理概述 3 1.1.1人力资源的概念与特点 3 1.1.2企业人力资源管理的发展过程 3 1.1.3物流企业的人力资源管理 4 1.2绩效与绩效考评概述 5 1.2.1绩效的概念 5 1.2.2绩效考评的概念与意义 5 1.2.3绩效考评的类型 7 1.3绩效考评的理论基础 7 1.3.1公平理论 7 1.3.2目标一致性理论 7 1.3.3定量与定性相结合理论 7 1.4绩效考评的程序 8 1.5绩效考评的基本方法 9 2物流企业人力资源绩效考评的特点和现状分析 11 2.1 我国物流业绩效管理发展沿革 11 2.1.1 物流业绩效管理的产生和发展 11 2.1.2中国物流业绩效管理现状 11 2.1.3我国物流业绩效管理的发展趋势 11 2.2物流企业员工绩效考核特点和现状 12 2.2.1物流企业员工绩效考核