Hy2003酒店管理系统-接待管理使用说明书汇.doc

目录 系统介绍 ------------------------------------------------------------------------------------------------3 系统运行环境 ------------------------------------------------------------------------------------------3 服务器环境 ------------------------------------------------------------------------------------------------3 工作站环境 ------------------------------------------------------------------------------------------------3 系统管理 ------------------------------------------------------------------------------------------------3 长包房管理 ------------------------------------------------------------------------------------------------3 销售部、订房部与前台接待处的工作衔接 ---------------------------------------------------------3 接待处工作规程 ------------------------------------------------------------------------------------------4 预订客人入住 ------------------------------------------------------------------------------------------5 上门客人入住 ------------------------------------------------------------------------------------------8 上门散客的快速入住 ------------------------------------------------------------------------------------8 上门散客的普通入住 ------------------------------------------------------------------------------------9 上门团队入住 --------------------------------------------------------------------------------------------10 已入住客人的修改 -----------------------------------------------------------------------------------11 入名单 -----------------------------------------------------------------------------------------------------11 主要信息 ------------------------------------------------------------------------------------------------12 订房 ------------------------------------------------------------------------------------------------------12 历史 ------------------------------------------------------------------------------------------------------12 客帐 ------------------------------------------------------------------------------------------------------13 事件跟踪 --------------------------------------------------------------------------