梅赛德斯-奔驰中国经销商标准精选.ppt

AwardedBonus I I H-4 H 1.10 Technical Field Reports The workshop sends Technical Field Reports (TFR) to the wholesale company in case of extraordinary technical problems. Measurement Criteria Valid only on 2007: Technical Field Reports (TFR) are sent to the wholesale company according to the standard template, and filed at the dealership in sequence according to Mercedes-Benz Construction Groups (contained in WIS). Dealer Standards Auditor Information See file H1.10_Technical field report form. Check for records of a TFR being sent. Check that all the required information has been entered. Check that TFRs have been filed in sequence at the dealership. Dealer to provide on request: 1. Copy of hard or soft copy of TFR submission to MBCL (Central Aftersales Dept, Service, Technical Warranty). 2. Confirmation from MBCL that TFR was received. Mercedes-Benz (China) Ltd. * BasicBonus I I H-5 H 1.10 Technical Field Reports The workshop sends Technical Field Reports (TFR) to the wholesale company in case of extraordinary technical problems. Measurement Criteria Valid from Round I 2008: Technical Field Reports (TFR) are sent to the wholesale company according to the standard template and filed at the dealership in sequence according to Mercedes-Benz Construction Groups (contained in WIS). Dealer Standards Auditor Information See file H1.10_Technical field report form. Check for records of a TFR being sent. Check that all the required information has been entered. Check that TFRs have been filed in sequence at the dealership. Dealer to provide on request: 1. Copy of hard or soft copy of TFR submission to the wholesale company (Central Aftersales Dept, Service, Technical Warranty). 2. Confirmation from the wholesale company that TFR was received. Mercedes-Benz (China) Ltd. * Must I I II II H-6 H 1.13 IT - Aftersales Interfaces The workshop