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* 立足现在、创建未来　 HK Talent 全球化世界致胜的学习旅程 ? 多谢! * * GFC is first example we will see of nations responding to global volatility; wont be the last We handled this Recession so much better than ever before. collapse of Lehman Brothers ... widely accepted on Wall Street .. if they had been called Lehman Sisters ... probably still be operating today. In future we will see risk of ‘big impact’ changes ahead eg China overheating; fiscal crash in Europe; slow US growth; double dip – so how we handled GFC is critical 2009 AHRI interviews of senior CEOs HR leaders showed strong incentive to benchmark competitors; common view was - “We must understand how to survive downturn better than they do” FOUR KEY LESSONS 1. Talent management - “We must keep best” Talent matrix Perf Records – used actively to ring fence and retain the best Companies seeking - high resilience aptitude for continuous change; active communicators / networkers / innovators 2. Maximise staff engagement in a recession CEO HR Comms frequency doubled feedback always … Training investment $ held but better value mix 3. “Walk the Talk” on comms costs Very little 90s style ‘slash and burn’-people jobs 4. Carefully managing any downsizing … because direct severance costs are high e.g. IBM US$700m (Av $100+K pp) higher unanticipated voluntary turnover among survivors ’10+% Knee jerk across the board staff cuts - how to move 25% people out in one easy lesson’ AHRI research – 18 mths for new hire to effective pdty 20% failure rate with external hires * Summary points from Review of best Future Scenarios World Thinkers – MIT, BCA, Rand, Ulrich, Goleman, Plus AHRI’s own Research and Focus group data * * World’s most admired companies’, by shareholder value, are those that have: business strategies matched by people strategies best people management practices and strategies strong CSR programs profit performance driven by sustainability Apple - new no 1 from the 2008 2009 survey GE – regularly