剑桥商务英语教案-实训指导书.doc

剑桥商务英语实训指导书一、实训项目在整个专业实训环节中的地位实训项目一系列规范、有效的练习培养学生的商务意识，掌握商务礼仪职业素养二、实训项目的要求—产品推销 了解产品推销的基本常识； 掌握产品推销的主要步骤和注意事项； 熟悉产品推销的表达方法。 项目四：招聘员工 了解招聘员工的基本知识和常见问题； 掌握招聘员工流程； 熟悉招聘员工的相关表达方法。 项目五：公司介绍 （1）了解描述公司 （2）掌握公司 （3）熟悉公司或产品的相关要素以及表达方法。（1）能拟定商务谈判计划。 (2) 掌握商务谈判中报价还价阶段的策略。 (3) 能灵活运用价格谈判中的让步技巧。 三、实训项目具体操作过程和内容词句的拓展国际电话中的常用语Hello. May I speak to Mr. Brown?Yes, this is he speaking. Whos speaking, please? Im sorry, he is not in now. Would you like to leave a message? Mr. Brown is on another line now. Hold the line a moment, please. May I have Ext. 5883? I cant hear you. Would you speak a little louder? Im sorry. I have the wrong number. You are wanted on phone. Will you ask him to call me back later? I was cut off. Will you connect me again? Well call you back in a few minutes. Will you hang up and wait, please? I want to place an overseas call to New York. Could you tell me the time and charges after the call? Sorry, I cant wait. Please cancel the call. This is the Singapore operator. Would you connect me with Mr. Lee in the International Department? This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges? (二) 实践 ————————实训练习一————————— (O=Operator, C=Chinese)O: Is this the Silver Star Trading Company? C: Yes, it is. O: This is the overseas telephone operator in the United States. We have a call for Mr. John Wang in the International Finance Department from a Mr. Robert of ABC Company in New York. C: From whom, did you say?O: From a Mr. Robert of ABC Company in New York. C: Thank you. Just hold the line, please. (Several seconds later...) C: Hello. Im sorry but Mr.. John Wang is in a conference right now. O: Oh, is that right? When will he be free? C: Well, hell be free around four oclock. O: I see. Just a minute, please. (Several seconds later...) O: Hello. How about Mr. Peter Chen, then? C: Yes, hes here. One moment, please. Peter Chen: Hello. This is Peter Chen speaking. O: Oh, Mr.. Che