高考英语专题复习题2.docVIP

Module 2 My New Teachers Ⅰ.完形填空 词数 314 难度系数 ★★ 建议用时 15′ (·湖北重点中学联考)As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going. Its our responsibility to __1__ the customer. I remember my first __2__ job was at a fine restaurant. One afternoon, the manager informed all the cooks and waiters that a VIP __3__ were coming for lunch. The group were __4__ VIPs in the citys fashion industry. After the group arrived and got __5__ comfortably, drinks were __6__. Normally, the head waiter would be in charge of wine service. __7__， the manager asked me to serve that afternoon. I had __8__ done wine service, nor had I ever served a group of twelve. I arranged 12 wine glasses on the tray and went to the table. As I __9__ one of the glasses in front of the first customer, somehow I had __10__ my grip(抓，握)and six glasses fell on top of a young woman, and then to the floor and __11__ in pieces. I felt frightened and my face turned red. I apologized many times to the __12__ and to the rest of the group. Quickly, the manager __13__ my aid and helped in the clean-up, and sent out their drinks right away. I didnt understand why, but the group were forgiving me and the young woman __14__ informed me it was OK. My manager pulled me to the side and said，“If you know why an accident happened, __15__ from it and move on. You still have a table to serve and you cant show your __16__ or your disappointment. Mistakes and accidents do happen. Keep your __17__ up and be confident. The glasses are replaceable.” I understood why he was truly a well __18__ restaurant manager within the neighborhood. His __19__ relationship with the group made the situation __ and the group forgave me for that. 语篇解读：作者在饭店中给贵宾服务时不慎失手，经理在处理完僵局后非但没有指责，反而悉心传授服务秘诀。作者赢得了客人的谅解，对经理的敬佩之情油然而生。 1．A.welcome　　　　 　B．feed C．invite D．please 解析：上一句提到服务员每天都与顾客打交道，出现问题时，服务员有能力用某种方式让事态顺利进行，由此可知让顾客满意是服务员的职责。please“使满意”。 答案：D 2．A.waiter B．cook C．servant D．director 解析