售楼部保安工作标准手册.docVIP

售楼部秩序维护部 工作手册 目 录 1.0秩序维护部职责·········································3 2.0秩序维护部组织架构········································3 3.0秩序维护部各岗位职责····································4 3.1主管岗位职责·····································4 3.2秩序维护领班岗位职责····························5 3.3秩序维护员岗位职责··········································6 4.0各服务岗位工作流程及标准······························8 4.1秩序维护形象岗工作流程······························8 4.2秩序维护礼仪岗工作流程································10 5.0工作程序················································11 5.1车场岗操作规程·····································11 5.2礼仪岗操作规程············································14 6.0秩序维护部规章制度······································15 6.1对讲机的使用及管理····································15 6.2橡胶棒的使用规定········································16 6.3手电及应急灯的使用规定·································16 6.4物品放行管理规程··········································16 6.5消防作业管理规程······································17 6.6突然停电时的处理措施·····································17 6.7仪装规定···················································17 6.8值班制度·············································17 6.9交接班制度···········································18 6.10钥匙管理规定············································19 6.11内务管理制度·············································19 7.0员工行为规范····································20 8.0质量记录···············································28 1.0秩序维护部职责 售楼部秩序维护部是项目物业管理中心的对客前沿阵地，主要负责为项目内的客人提供服务，配合销售工作的更好进行，展示项目的高端品质。秩序维护部的工作非常重要，是实现产品功能的关键所在之一，应严格按照秩序维护部的工作标准提供各种服务。 2.0秩序维护部组织架构 3.0秩序维护部各岗位工作职责 3.1主管岗位职责 岗位名称 售楼部主管 岗位编号 所在部门 动力国际服务中心售楼部 岗位定员 直接上级 项目总经理 职系 管理职系 直接下级 客服领班、秩序维护领班、保洁领班 所辖人员 岗位分析日期 岗位职责： 1、在项目总经理的领导下，全面负责售楼部服务工作。 2、协助项目总经理对分管部门进行对口管理。 3、组织、编制、修订部门年度、月度工作和资金计划，并督导执行。 4、组织、编制、修订部门年度培训计划，并督导执行。 5、监督、检查、指导部门员工工作； 6、监督客人投诉处理情况，监督工程维修单完成情况； 7、对吧台日耗、盘存进行管理； 8、对售楼部服务品质进行有效监控 9、对各部门工作标准、服务效果进行日常监督； 10、发展员工，建立人才梯队。 11、组织及实施员工绩效考核。 12、负责区域职能部门、集团公司、公司综合部门的关系管理。 工作内容： 1、每日8：45组织召开早会，对头一天的工作进行小结并对当天工作进行安排； 2、每天审阅各岗