(精选)酒店实务英语Module 2 Housekeeping课件.ppt

Match the expression on the left with the best meaning on the right. 1. _____laundry a. the supervisor of the Housekeeping Department 2. _____express b. something, such as money given or received as payment or reparation, as for a service or loss 3. _____housekeeper c. clothes to be laundered 4. _____shrink d. going, sent quickly/sent out with or moving at high speed 5. _____compensation e. make or become less, smaller 3. Match c d a e b Useful Expressions (1)This is the laundry service. (2)I have some clothes that need to be washed, a sweatshirt, some panties, a few pair of socks. And I also have some clothes that need to be dry-cleaned. I have a skirt, a couple blouses, and a sweater. (3)Leave your clothes in the laundry bag. (4)I’ll send someone to pick up your clothes right now. (5)How long it will take to wash them all? (6)It will take one day to finish the laundry and a day and a half to finish the dry cleaning. (7)That sounds quite reasonable. (8)I hope there’s no damage at all. (9)Will the color run in the wash? (10)Could you please fill out the laundry form, please? (11)We delivered the laundry to another room. Word List laundry n. 洗衣；洗衣店 laundry service 洗衣服务 laundry bag 洗衣袋 dry cleaning 干洗 notify v．通知 iron v．熨烫 dry-clean v．干洗 mend v．修补，缝补 stitch v．缝缀 valet n．旅馆中替客人洗烫衣服的人员 colorfast a．不褪色的 express n.急件 express service 快洗服务 starch v．给（衣服等）浆，浆硬 Part 4 Room Service Learning Objectives Room Service is welcome by some guests who want to order and have meal in their rooms. At the end of this project learning, you should be able to Know how to deal with room service Memorize the useful expressions in room reservation Role play the dialogues Think about the following questions. What does room service usually include? (2) Name some typical breakfast. Warm-up Sample conversation Task 1 Handling an Order C=Clerk G=Guest G: Hello! Is this room service? C: Yes, sir. May I help you? G: Can I still get something t