(精选)酒店房务英语Module 9 Checking Out课件.pptVIP

《 酒店房务英语》 Module Nine Checking Out leading-in Situational dialogues Pattern Drills Role play Policies and Procedure Methods of Payment Reading— Top Hotels in the World(III) Module Nine Leading-in The check-out procedure is important ■ During check-out, the front office staff should determine whether the guest was satisfied with the stay and encourage the guest to return to the hotel. ■ The guest should settle his bill when checking out. ■ The cashier should remind the guest to return his room key to the reception before he leaves the hotel. Dialogue 1Foreign Exchange Service ● Hotel offers the foreign exchange service.● According to that day’s exchange rate to exchange● remind guest of his exchange memo Dialogue 2Accepting Credit Cards ● Credit card is popular in checking-out and cashier should keep a print of the card Situational dialogues Using the above dialogues as a model, try to create a new dialogue with your partner.A: Evens Charles is going to check out this morning. He goes to the cashier. The cashier asks him if he has had any service this morning and which kind of payment he would like to choose. Mr. Charles chooses to pay by Master Card.B: John Smith is checking his bill. He finds there is something wrong with the bill. He never used the mini bar. He asks the cashier to check the number again. After a few minutes, the cashier admits that he has made a mistake and apologizes to Mr. Smith. Role play 1. Cash 2. Check 3. Foreign Currency 4. Credit Cards 5. Travelers Check 6. Travel Agent Vouchers Policies and procedures Methods of Payment * 去除PPT模板上的--无忧PPT整理发布的文字 首先打开PPT模板，选择视图，然后选择幻灯片母版 然后再在幻灯片母版视图中点击“无忧PPT整理发布”的文字文本框，删除，保存即可 更多PPT模板资源，请访问无忧PPT网站-- 使用时删除本备注即可 ? 将此幻灯片插入到演示文稿中 将此模板作为演示文稿（.ppt 文件）保存到计算机上。 打开将包含该图像幻灯片的演示文稿。 在“幻灯片”选项卡上，将插入点置于将位于该图像幻灯片之前的幻灯片之后。（确保不要选择幻灯片。插入点应位于幻灯片之间。） 在“插入”菜单上，单击“幻灯片（从文件）”。 在“幻灯片有哪些信誉好的足球投注网站器”对话框中，单击“有哪些信誉好的足球投注网站演示文稿”选项卡。 单击“浏览”，找到并选择包含该图像幻灯片的演示文稿，然后单击“打开”。 在“幻灯片（从文件）”对话框中，选择该