酒店房务英语Module_13_Cleaning_Public_Areas教材教学课件.pptVIP

《 酒店房务英语》; ;Leading-in;Dialogue 1Cleaning Public Area ●Public Area Supervisor should know the special events in the hotel which need attention● Public Area Supervisor must be able to lead and motivate a large brigade that has to sometimes work under difficult circumstancesDialogue 2Cleaning Conference Rooms ● Public Area Supervisor should take the attendance of his crew and ascertain the resources available to him help the group guests check in ● Public Area Supervisor should allot cleaning areas and what has to be accomplished in each. ;The following pattern drills should be recited by the students● Please check the schedule. The conference room needs periodic cleaning. ● I’m going to strip, seal, polish and buff the marble floor. ● I’ll dust control mop the lobby. ● Don’t forget to arrange the flowers. ● Remember to report the damaged fittings.● Just make sure that you take care of everything.● Just make sure that you take care of everything.  ; Using the above dialogues as a model, try to create a new dialogue with your partner.The public areas have been improperly cleaned. Complaints from the guests are got to Public Area Supervisor, he is supervising his staff.;Basic Requirements: 1. Have enough parking lot.2. There are enough car parks. Have sufficient high-quality guest-use lifts in buildings that have more than 3 floors. The lift room is decorated graceful and furnished with service lift. 3. Have public phones, furnished with local call notebook.4. Every main area has interval type of men and women toilets.5. There are shopping malls, selling daily necessities of travel, tourism souvenirs, handicrafts and other products… ;◆Global Hyatt Corporation from the United States is one of the worlds premier hotel companies (para.1-6)◆ Carlson Hospitality Worldwide from the United States (para.7)◆ Best Western International from the United states is a well-known international hotel chain (para.4-8)