the it system that couldnt deliver精选.pdfVIP

HBR CAS E S T UD Y A N D C O M M EN TA RY Who is responsible The IT System That for assuring technology success Couldn’t Deliver at Lenox? Five commentators offer by Byron Reimus expert advice. • Reprint 97308 Lenox’s IT system is in trouble. Who will fix it, and how? HBR CAS E S T UD Y The IT System That Couldn’t Deliver by Byron Reimus . D E “Distribution is the name of the game,” Lenox helped Lenox catch up—by updating key ap- V R E S CEO and president James Bennett told the in- plications, bringing in new technologies, and E R S surance company’s newly hired chief informa- reorganizing and streamlining the information T H G I tion officer, Diana Sullivan, three years ago. services organization. R L L Sullivan recalled the details of that first ex- Most important, she had led the develop- A . N tended conversation with Bennett as though it ment of Lifexpress, a sophisticated computer- O I T A were yesterday.