CET-4应用文写作概要.ppt

Letters of Complaint 当自己的正常生活收到骚扰，自己的利益收到侵害或当社会规范有失社会规范时，用来表达不满情绪和提出批评的信件，所有的投诉信都有一个共同的特点，最终要收信人解决问题，所以需要提出解决方案。 如果题目中没有提出解决方案，那么就要根据投诉内容中的不满提出自己的解决方案。 How to write a complaint letter 首段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读者留下好印象。 主题段：写明投诉的原因、问题的经过及产生的后果，可以说具体的理由，可可以说问题的具体体现方式。 结尾段：提出解决方案，不许展开。这段应体现书信的礼貌原则，e.g.. If you can…, I will appreciate… Example: Dear Mr. Wang, I am writing to complain about the noise which made by your daughter while she is practicing the piano at night. I find it difficult to concentrate on my study and I can not have a good rest at all. To be honest, I am not prepare to put up with the noise anymore. I would appreciate it very much if you can rearrange the practicing time. I think the evening could be a better time for your daughter’s practice. I hope you could deal with it as soon as possible, otherwise I will be force to take legal action . Structure of complaint letter 1.behavior complained (purpose of writing the letter) 2.describe the behavior in detail 3. claim for atonement, compensation 4.urge or threaten the people who are complained Useful expressions in every section 1.behavior complained (purpose of writing the letter) a. I am writing to complain about/that … b. I am writing to make a complaint that… c. I am writing to express my dissatisfaction with… d. I am writing to bring your attention to the problem that … e. Much to my regret, I write this to place a complaint against… f. Here is the problem 2.describe the complained behavior in detail a. First of all, secondly, thirdly… b. I felt really angry about… c. To be honest, I am not prepared to put up with/bear/tolerate… 3. claim for atonement, compensation a. I think it is high time that you should… b. it would be very kind of you to… c. I would appreciate it very much if you could… d. would you please… e. we ask you to take steps/actions/measures to… 4.urge or thre