[英语学习]UnitseveneightFoodandbeverage.ppt

Catering Services Many hotels offer guests more than a single food and beverage outlet餐饮零售店. It may conclude quick service宅急送, table service, specialty restaurants, coffee shops, bars, lounges休闲式餐厅 , and clubs. The service procedures Restaurant Service ①Restaurant Reservations Accepting a reservation Giving information about the restaurant hours Refusing a reservation Accepting a reservation For what time? What time would you like your table? How many people are there in your party? For how many? Who’s the reservation for? May I have your name, please? We look forward to having you with us. Giving information about the restaurant hours 5. I’m sorry, we are not open on Mondays. 6. We’re open from… until… 7. We open 24 hours. 8. We open round the clock. Refusing a reservation I’m sorry, there’re not any tables left for 1:00 pm, but we can give you a table at 1:50. I’m sorry, the restaurant is full. Maybe you can come to our waiting room for a rest, our waiter will offer you some tea if you like. when your table is ready, I’ll call you. ②Receiving the guest Seating a guest who has a reservation There isn’t a table Seating a guest who has a reservation Do you have a reservation, sir? A table for two? Would you please come with me? Please step this way. Will this table be all right? Would you like to sit near the window? 7. Where would you like to sit? 8. You can sit where you like? 9. Your table is ready now. 10. I’m sorry, that table is already reserved. 11.We can seat your party now. 12. Here’s the menu. Telling the guest there isn’t a table I’m sorry, the restaurant is full now. we can seat you in 20 minutes. You can sit (wait, have a drink) in the bar if you like and we’ll call you when we have a table. ③Taking orders Ordering a drink before dinner Ordering a meal Recommending today’s special Ordering dessert Asking the guest if he’s ready to order Are you ready to order? May I take your order now? Have you decided on anything? Asking the guest what he’d