学校物业服务资料初稿.doc

PAGE PAGE 121 物 业 管 理 方 案 （技术标） 目 录 服务工作目标··················································6 一、管理思路························································6 二、整体管理方案策划·············································6 三、物业管理具体措施·············································7 四、各项物业服务标准·············································9 第二章 管理人员配备及员工管理·····································12 一、 物业管理人员配备···········································12 二、员工培训方案··················································13 三、主要员工岗位职责············································17 四、员工仪容仪表、着装及标志··································20 第三章 卫生保洁管理·················································25 一、管理思路·······················································25 二、作业规范·······················································25 三、工作标准·······················································26 四、服务工作程序··················································28 五、检查与考核····················································32 第四章 秩序维护管理·················································33 一、管理思路·······················································33 二、作业规范·······················································36 三、工作标准·······················································37 四、服务工作程序··················································38 五、检查与考核····················································40 第五章 规章制度························································41 一、投诉管理制度··················································41 二、交接班制度····················································42 三、学生宿舍安全保卫制度·······································42 四、学生宿舍纪律与卫生检查制度·······························43 五、学生宿舍安全防火管理制度··································43 六、校园自行车、电瓶车停放管理制度··························44 七、浴室管理制度··················································45 八、门卫管理制度·················································45 九、值班室管理制度··············································46 十、教室管理制度·················································