新职业英语1酒店英语--Unit-5.pptVIP

Task 1 Listen to five short dialogs and decide what each  dialog is about and mark (√) where appropriate. Listening Script Script (2) Dialog 4: G: My son’s leg is injured. O: Please stay calm. Where are you now? Dialog 5: G: My luggage hasn’t been brought to my room yet.  I have been waiting here for 20 minutes. O: I apologize for this inconvenience, sir. May I have  your name and room number, please? Listening Script Script (1) Operator (O): Good afternoon. This is Operator. How may I  help you? Guest (G): I have something urgent to speak to my brother,  David Smith. He is staying in your hotel. O: What’s his room number, please? G: I think it’s Room 820, but I’m not sure. Can you check it  for me? O: I see. May I know your name, madam? G: Susan Smith. Task 2 A guest is calling the switchboard to speak to her  brother, who’s staying at the hotel. Listen to the  conversation and fill in the blanks in the  information card. Listening Script Script (2) O: Thank you, Miss Smith. I’ll check it for you and transfer  your call to his room. G: Thanks. O: Yes, Mr. Smith is in Room 820. Hold on, please. I will put  you through. G: Okay. O: You’re through now. Please go ahead. Task 2 A guest is calling the switchboard to speak to her  brother, who’s staying at the hotel. Listen to the  conversation and fill in the blanks in the  information card. Listening Script Script (1) Operator (O): Good evening, Operator, how may I help you? Guest (G): I’d like to have a wake-up call. O: May I have your name and room number, please? G: Bill Williams, Room 815. O: On what date, please, Mr. Williams? G: Tomorrow. Task 4 Mr. Williams needs to get up early tomorrow. Now he is calling the operator to ask for a wake- up call. Listen to the conversation and fill in th