凯宾斯基秘书培训.pptVIP

Office Administration Training Self-Assessment 个人评估 What do you want most in a job? 在工作中最想得到什么？ A good salary and fringe benefits 满意的薪水和额外的报酬 Opportunities for promotion and advancement 晋升和发展的机会 Recognition for a job well done 工作得到认可 Help with personal problems 解决个人问题 Interesting and challenging work 有趣且富有挑战的工作 Job Security 职业安全感 Good working conditions 好的工作环境 Company loyalty to employees 公司对员工的忠诚 Objective 目标 Ability to communicate politely and intelligently (whether it’s in person, over the telephone, or in any kind of writing) 优雅并礼貌沟通的能力（无论面对面、在电话中，还是通过任何形式的书面表达） A working knowledge of various types of jobs.处理各种事务的工作知识 Ability to face with the extra challenges of the automated office. 面对额外的办公自动化系统挑战的能力 A desire for professional growth and pride in the performance - to be the best and most talented office support staff. 职业发展的渴望和以成为最有才能的员工为骄傲 Concept of Secretary 秘书的概念 Definition 定义 “A secretary who possesses : - a knowledge of office skill - ability to assume responsibility without direct supervision, - exercises initiative and judgement, and makes decisions within the scope of assigned authority” “秘书是拥有办公知识技巧、有能力在没有直接监督的情况下履行职责、有主观的判断力和在权责范围内决策的人。” The Secretaries’ Functions 秘书的职责 Receiving dictation, typing it, composing correspondence and summarizing reports, etc 接收口述、录入文件、书写信件 、完成报告等等； Receiving and preparing incoming mail, and dealing with outgoing mail. 接收外来信件，处理外发函件； Reception duties, including receiving and entertaining of visitors and the handling of telephone calls.接待职责，包括接待和宴请访客，处理接听电话； Keeping the boss’ diary, arranging his appointments and assisting him in planning his day.按照上司的日程，安排约会，并且协助安排和计划他的行程； Making the boss’ travel arrangements and preparing his itineraries.做好上司出行的安排，为他准备好线路； Filing and indexing her employer’s personal and business correspondence 将上司私人的和商务的信件进行归类并存档； The Secretaries’ Functions秘书的职责 Organizing and attending meeti