客房服务英语提高篇.doc

客房服务英语（提高篇） 一、提供帮助 对话（1） G: Good morning ,miss .Would you do me a favor ? 早上好，小姐。你能帮个忙吗？ H: Yes, what can do for you ? 行，帮什么忙？ G: Well ,yesterday evening one of my friend told me on phone he and several high school mates would visit me morning . You see , Ive to wait in the room . Would you buy some fruit for me ? 是这样，昨晚我的一位朋友给我打电话，今天早上他和几个中学校友要来看我。你瞧，我必须在房间等候，你能帮我买些水果吗？ H: Certainly . What do you want to buy ? 当然可以，您要买些什么水果？ G: I want some bananas, oranges and apples . 我想买一些香蕉，桔子和苹果。 H: Do you need some drink and refreshment? 您要一些饮料和点心吗？ G: Yes, I do. Ill give you 100 yuan . Ive no idea what else should be bought .You are to buy them with the money left. 是的，我要买些饮料和点心。我给您100块，我不知道再买些什么好，您用剩下的钱随便帮我买吧。 H: Ill do what you told me to .See you then .我将按您的吩咐办。再见。 G: Thank you very much .See you then . 非常感谢您，等会见。 对话（2） H: Good afternoon, Mr.Mike . 下午好，迈克先生。 G: Good afternoon . Can you give me a hand ? 下午好，你能帮我个忙吗？ H: Yes ,with my pleasure. 可以，乐意效劳。 G: Today is my daughters birthday . Im going to hold a birthday party for her. 今天是我女儿的生日，我打算为我女儿举办一个生日晚会。 H :What can I do for you ? 我能为您做点什么吗？ G: I need a birthday cake with the words of “Happy birthday” on it , 15 candles and a basket of flowers. 我要一个生日蛋糕，上面有“生日快乐”的祝词，要15根蜡烛和一蓝鲜花。 H: Do you want some fruit and drinks? 您要一些水果和饮料吗？ G: No, Ive got them already . 不要，我已经准备好了。 H: Have you got enough glasses ,knives and forks ? 您有足够的玻璃杯、刀和叉吗？ G: Yes, I think Ive got enough . Well , I almost forgot to give you money . Here is 200 yuan . If you are free ,please join us in the party. 是的，我已经有了。噢，差点忘了给你钱，这儿是200元。如果你有空的话，请赏光参加生日晚会。 H: Thank you . Ill come to say “Happy Birthday” to your daughter . 谢谢，我会来祝贺您的女儿的生日。 二、调换房间 H: Is this Room 3201? 这是3201房吗？