统计过程控制和全面质量管理外文中英文翻译.doc

统计过程控制和全面质量管理外文翻译 SPC and Total Quality Management Abstract The seven basic tools of Statistical Process Control SPC are articulated, together with an understanding of how SPC is an essential element of Total Quality Management. The criteria to establish a Total Quality Operation are also discussed and the presentation will include case histories of problems examined and benefits realized. The creation of a Total Quality operation It must be recognized that improvements in any aspects of a business operation may possibly lead to a state of continuous quality improvement, but Total Quality will only be achieved by a radical, co-ordinated approach throughout the entire operation, and that demands leadership. The creation of a Total Quality operation demands a balanced amount of attitudinal change, use of a management control system, together with application of appropriate tools and techniques. The common thread is management leadership and a dedicated passion to improve. A system without passion will not succeed, neither will passion without a system. However, improvement in general cannot be achieved without specific improvements being identified and realized. It is this focus on many specific improvement opportunities which produces a radical improvement in quality levels to break through existing barriers. Such intensive focus on specific improvement opportunities sometimes called problems demands the creation of teams with membership specific to the improvement action; the detailed knowledge and use of process improvement tools and techniques; together with dedicated management leadership. The creation of a Total Quality operation is the result of the optimal use of total human resources in the pursuit of excellent performance. It is an evolutionary process that comes about primarily by a change in traditional management style and behaviour. Since only management can decide on how the human resource is used within an organization, then the rate at which impro