神华集团流程优化_PM_中国神华能源公司业务流程梳理和优化方法培训_v12.pptVIP

神华集团以客户为中心的流程总览：在煤炭贸易供应链的关键环节上优化各参与方如矿山、铁路、港口的职责分工、工作界面和业务流程，重点关注对各单位和各环节的库存、运输、质检、销售、装船管理 业务流程优化实施方法 现状分析评估阶段：确定关键业务流程范围 确定关键业务流程范围: 基于埃森哲高绩效业务能力模型，确定关键业务流程范围 确定关键业务流程所有者 确定三层关键业务流程，包括各子流程描述和编码 确定关键业务流程的关键评估对象 埃森哲高绩效业务能力模型（Accenture HPPE Framework) 埃森哲全球矿产行业绩效分析报告 现状调研与分析阶段的主要成果将包括基于六维度分析的流程现状调研报告，以及基于业务现状与领先实践的现状分析评估报告 “搭框架”需构建集团总部流程体系 “搭框架”还需构建集团总部流程总图 “理业务”需制定集团主要业务增值链图及流程清单 “梳流程”需明确流程梳理优化依据和原则 The initial area of focus of the Process Excellence Initiative has been the Operating Model the Industry Specific Processes layers in Accenture’s 6 Layer Model Industry-wide Perspective Insightful collection of thought leadership papers covering industry trends. Strategy and Economics of High Performers Library of global high performance case studies and benchmark database, includes value drivers (metrics that matter). Operating Model Powerful collection of reusable business design components: Logical operating model Logical process architecture Typical operating model configurations Capability maturity model Logical Product Architecture Organisation design Industry Specific Processes Extensive repository of detailed process models spanning the entire Industry Industry Specific IT Frameworks and Technologies Fully integrated link of process design components to IT frameworks: Logical IT architecture Components Service Model Business Object Model Proprietary software solutions (e.g. Alnova) as well as strategic alliances (e.g. SAP) that are pre-configured to enable a suite of business processes Industry Specific Offerings (Solutions Services) Proven industry-specific solutions and outsourcing capability across Application Process and BPO, e.g. Procurement The following companies have 2006 data included (AFRICAN RAINBOW, BHP BILLITON, DOWA, GOLD FIELDS, IMPALA PLATINUM, MITSUBISHI MINING, MITSUI MINING, MITSUI MINING SMELTING, SUMITOMO, METALS, TRANS HEX, IVANHOE) * * * * * * * * Accenture’s approach is value-focused, collaborative, and results-driven. * * 从价