秘书英语 Unit_5_37077.pptVIP

教学要求： 掌握接打电话的技巧 学写介绍信 Step I Review What are the seven C’s in writing a business letter? Ask two groups to role play the dialogue in Section 1 of Unit 4. Section 1 Making Answering Phone Calls 背景知识 首先，应尽快向对方说明自己的身份。如果需要找人，应请对方“稍等”，如果被找的人不在，应有礼貌地给予回答； 另外，打电话应使用简洁、明快、有礼貌的语言。掌握了接听电话的礼仪，让对方在秘书亲切的话语中心平气和地谈事情。通话结束后，对方会对公司留有极佳的印象。 Useful expressions : Telephoning Answering the phone Good morning/ afternoon/ evening, Jackson Enterprises, Sally Jones speaking. This is … speaking. How can I help you? Could you speak up, please? Whos speaking, please? Am I speaking to …? Could you spell that please? Who would you like to talk to, sir/ madam? One moment please, Ill see if Mr Jones is available. Asking for someone Id like to speak to … Could I speak to someone who … Could you put me through to Mr Jones, please? Problems Im sorry, I dont understand. I cannot hear you very well. You must have dialed the wrong number. Ive tried to get through several times, but its always engaged.  Putting someone through Ill put you through to … Ill connect you to… Ill put … on the line. Im sorry, theres no reply from Mr Jones. Putting someone on hold Just a moment, please. Hold on, please. Hold the line, please. Asking someone to call back Thank you for waiting. Im afraid Mr Jones is not in at the moment. Im sorry, Mr Jones is in a meeting. Can/ Could you call back later in the day? Taking a message Can I take a message? Would you like to leave a message? Can I give him/her a message? Ill tell Mr Jones that you called. Ill make sure Mr Jones rings you as soon as possible. At what number can you be reached? Language points May I help you? 我能为您做点什么？相当于Can I help you? 此句在不同地点可以解释为不同的含义： 1) 在商店： — May I help you? 你想买点什么？ 2) 在餐馆： — May I help you? 你想吃点什么吗？ 3) 在图书馆：— May I help you? 你要借什么书？ would like 表示“想要”和want的意思相近，但would like的语气要婉转，常表示客气的请示或建议。用法如下： 1）表示想要某物： would like sth. e.g. He would like a cup of tea. 他想喝杯茶。 Would you like an apple? 你想吃个苹果吗？