知识管理系统绩效评估指标.pdf

Expert Systems with Applications Expert Systems with Applications 34 (2008) 734–745 /locate/eswa Knowledge management system performance measure index Shu-Mei Tseng * Department of Information Management, I-Shou University, 1, Section 1, Hsueh-Cheng Road, Kaohsiung 840, Taiwan, ROC Abstract For years, the evaluation of knowledge management (KM) performance has become increasingly important since it directly provides the reference for directing the strategic organization learning and, by which the capabilities are generated to match the requirement to enhance enterprise competitiveness. It implies that company has strived to manage knowledge more effectively and efficiently to improve its performance. Nevertheless, it is not yet fully understands how enterprise can successfully implement KM. In addition, despite the growing body of theory, there are relatively few KM studies which make an explicit connection between knowledge management system (KMS) and KMS itself performance. By partitioned the activities of KMS into three processes: KM strategic, the plan of KM, and implementation of KM plan, the study explores the KMS performance indicators which are useful to assess the KMS performance for firms. 2006 Elsevier Ltd. All rights reserved. Keywords: Knowledge management strategic; Plan; Implementation; Performance 1. Introduction infrastructure (R