ISO9001_2015_中英对照.pdf

Secretariat of ISO/TC 176/SC 2 Date: 3 June 2013 To the Members of ISO/TC 176/SC 2 - Quality Management and Quality Assurance/ Quality Systems ISO/CD 9001 目录 1 Scope 范围 2 Normative ref erences 规 性引用文件 3 Terms and def initions 术语和定义 4 Context of the organization 组织的背景 4.1 Understanding the organization and its context 理解组织及其背景 4.2 Understanding the needs and expectations of interested parties 理解相关方的需求和期望 4.3 Determining the scope of the quality management system 质量管理体系 围的确定 4.4 Quality management system 质量管理体系 5 Leadership 领导作用 5.1 Leadership and commitment 领导作用和承诺 5.2 Quality policy 质量方针 5.3 Organizational roles, responsibilities and authorities 组织的作用、职责和权限 6 Planning 策划 6.1 Actions to address risks and opportunities 风险和机遇的应对措施 6.2 Quality obj ectives and planning to achieve them 质量目标及其实施的策划 6.3 Planning of changes 变更的策划 7 Support 支持 7.1 Resources 资源 7.2 Competence 能力 7.3 Awareness 意识 7.4 Communication 沟通 7.5 Documented inf ormation 形成文件的信息 8 Operation 运行 8.1 Operational planning and control 运行的策划和控制 8.2 Determination of market needs and interactions with customers 市场需求的确定和顾客沟 通 8.3 Operational planning process 运行策划过程 1 8.4 Control of external provision of goods and services 外部供应产品和服务的控制 8.5 Development of goods and services 产品和服务开发 8.6 Production of goods and provision of services 产品生产和服务提供 8.7 Release of goods and services 产品和服务 行 8.8 Nonconforming goods and services 不合格产品和服务 9 Perf ormance evaluation 绩效评价 9.1 Monitoring, measurement, analysis and evaluation 监视、测量、分析和评价 9.2 Internal Audit 内部审核 9.3 Management review 管理评审 10 Continual improvement 持续改进 10.1 Nonconf ormity and corrective action 不符合和纠正措施 10.2 Improvement 改进附录 A Annex A Quality management principles (Informative)质量管理原则文献 1．Scope 范围 This International Standard specifies requirements for a quality management s