物流作用（Logistics role）.docVIP

物流作用（Logistics role） Abstract: with the progress of science and technology and the continuous development of the economy and Chinas accession to the WTO, Chinese enterprises are facing tremendous pressure of competition, as enterprises Logistics service, the main component of customer service, has become the key factor for enterprises to enhance their competitiveness. The modern management is more and more close to the modern logistics enterprise Together, logistics management provides powerful technical support for enterprises to reduce costs, improve efficiency and serve customers. The correct implementation and strategy of modern logistics management It has become the key to improve the competitiveness of logistics enterprises. Therefore, it is necessary to study the importance of China and modern logistics management. Key words: logistics management; enterprise competitiveness; customer service; logistics services I. Preface Since 1990s, with the progress of science and technology and the economic Consumption is characterized by individuation and diversification. Enterprises face shortened delivery The pressure of goods delivery, quality improvement and cost reduction. The goods are ripe Later, the customer for the comparison of goods, not only in quality, but more emphasis Services are more important in customer decisions when they are accompanied by goods purchased Status. Facing the fierce market competition, more and more enterprises begin to pay attention to customers Customer service, initiative to approach customers, and customer needs and interests as the center, the most To meet the needs of customers to a great extent, customer service has become an important table of enterprise competitiveness Now. As the main component of customer service, logistics service has become an important part of enterprise service Key to rising competitiveness. Especially with the development of network technology, the competition among enterprises The competition has broke