中国消费者协会受理消费者投诉规定（China Consumer Association accepts consumer complaints regulations）.docVIP

中国消费者协会受理消费者投诉规定（China Consumer Association accepts consumer complaints regulations） Chinese Consumer Association consumer complaints provisions (December 1, 1995) In order to strengthen and standardize the work of consumer complaints, effective mediation between consumers and operators of consumer rights disputes, and earnestly fulfill the consumers Association (hereinafter referred to as the committee, Federation of associations) to carry out social supervision of goods and services, protect the legitimate rights and interests of consumers and social functions, according to the Peoples Republic of China consumer protection law (hereinafter referred to as law) and other relevant laws and regulations, the enactment of this provision. First, the admissibility of complaints principle (a) the association shall accept consumer complaints, investigation and mediation of complaints. (two) on the basis of voluntary mediation, lawful, reasonable and fair; mediation with facts and evidence. Consumer complaints, has the responsibility to provide evidence that the purchase and use of goods or services and acceptance of the causal relationship between damage. The reason of concrete damage quality defects and service caused damage to the product, consumers should not insist on the burden of proof. (three) according to the territorial jurisdiction of the division of responsibilities accepted. (four) the admissibility of the complaint to be serious, the reception of consumers to sincere enthusiasm, so that each piece has an echo, everything in the bag, to comply with the complaint of the time required to serve the consumer service. (five) consumer complaints, the general should adhere to the principle of free services. (six) adhere to the supervision of public opinion, through regular or irregular released consumer complaints of mass media, where public exposure must be taken to consumer complaint facts or necessary investigation and identification of material as the basis, the ne