13春学期《服务管理》在线作业（13 spring term service management online homework）.docVIP

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13春学期《服务管理》在线作业（13 spring term service management online homework）.doc

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13春学期《服务管理》在线作业（13 spring term service management online homework）

13春学期《服务管理》在线作业（13 spring term service management online homework） 13 spring semester service management online homework The multiple choice questions A RadioButtonList (a total of 10 questions, a total of 20 points.) The main 1. corresponding service industry (is) A. is the first industry The B. of the second industry The C. of the third industry D. business services Developing options: C 2. golf course for golf service, belonging to the service in the package () A. support facilities B. auxiliary items C. dominant service D. hidden services Developing options: A 3. in most service of service of () is listed as the most important characteristic of service A. invisible B. volatility C. interactive The differences of D. Developing options: A 4. according to the definition of service contact is composed of a series of (a) A. critical moment B. advertising C. promotion D. demo Developing options: A 5. have disappeared, the medical service, which belongs to the service pack in () A. support facilities B. auxiliary items C. dominant service D. hidden services Developing options: C 6. service refers to the service sector is to create economic value share in GDP is greater than the proportion of () A. 30% B. 40% C. 50% D. 60% Developing options: C The core of the gap between the 7. gap model of service quality (is) A. communication. B. marketing gap C. customer gap D. standard gap Developing options: C 8. for ski ski sports service, belonging to the service pack in () A. support facilities B. auxiliary items C. dominant service D. hidden services Developing options: B 9. confidentiality for general service, which belongs to the service in the package () A. support facilities B. auxiliary items C. dominant service D. hidden services Developing options: D 10. service commitment (also called) The A. service standard B. security protection C. service guarantee D. service contract Developing options: C 13 spring semester service management online homework The multiple choice qu