The ultimate preventive maintenance checklist（最终的预防性维护检查表）.pdf

Preventive Maintenance Checklist The ultimate preventive maintenance checklist Whats the support pro of 1999 and beyond to do for preventive maintenance on user machines? Heres a checklist of 29 things you can do to keep your users happy and online. 1. E-mail your computer users. Let your clients know in advance what will be happening on the preventive maintenance visit. Users get attached to their systems, and seeing something change can be upsetting to them. In the e-mail, ask them if anything strange is going on with their system or if they have any questions for you. Often a user may be hesitant to let you know something is wrong, thinking its no big deal or afraid of having a finger pointed at them for being the problem. One of the most common complaints you’ll receive is that the computer is getting slower. More often than not, the user is becoming a power user, becoming more familiar with the software they are using. This may be a good time to upgrade the computer to realize productivity gains from the user. 2. Empty the Recycle Bin. Some users need to be reminded to periodically empty the Recycle Bin. 3. Delete .tmp files. Before running ScanDisk and Defragmenter, delete all *.tmp files that have been created prior to the current day. It will surprise most people to learn how much hard drive space has been used by .tmp files. 4. Delete files that begin with a tilde. When cleaning the system of garbage files, readers might also like to check for any files beginning with a tilde (~). Make sure that all your application programs, such as word-processing, spreadsheet, and graphics programs, are closed first since sometimes the temporary file you are currently viewing uses a tilde. If the application programs are closed, the tilde files can be deleted. Some users find they have a lot of these on their systems! 5. Del