SIX ESSENTIAL SKILLS FOR MANAGING CONFLICT（六个基本技能来管理冲突）.pdfVIP

w w w. i m d . c h N o .149 J u n e 2 0 0 7 SIX ESSENTIAL SKILLS FOR MANAGING CONFLICT Are you afraid of confl ict? This is perfectly Organizations that encourage people normal! Instinctively, our brains tell us to raise diffi cult issues fi nd that doing that confl ict is dangerous, so our natural so leads to innovation, new goals and inclination is to do battle or run away. the changes needed to achieve them. However, fear of confl ict can turn leaders, This approach has been adopted by managers and employees into ‘psycho- many of the world’s largest multi- logical hostages’ who are paralyzed and nationals, as well as law enforcement unable to challenge others. agencies, humanitarian agencies and governments. The truth is that we can use well- George Kohlrieser IMD Professor managed confl ict to bring enormous Confronting confl ict does have risks, of Leadership and benefi ts to people and companies. however. If not properly managed, and Organizational Behavior In fact, confl ict management is often if the result is win-lose, the process one of the biggest drivers of change. can undermine teams and can damage Properly handled, it can help people mutual respect, alignment, engagement to be more innovative and can create a