Service Line Management Proposal University （大学服务线管理建议）.pdfVIP

Service Line Management Proposal Program Overview The traditional model in healthcare has been to provide the widest array of services as possible. Given the current economy and market competition, healthcare organizations are now evaluating and re-sizing services to become more efficient and economically viable. Healthcare leaders must evaluate and adjust their organization’s clinical management in order to strategically focus their effort on specific areas. These specific focus areas must be strategically managed and evaluated relative to quality outcomes, customer satisfaction, consumer demand and overall value. The purpose of this proposal is to develop an organizational approach that will firm the connection between the financial resources and clinical delivery systems. The structure will focus on clinical outcomes, customer satisfaction, operations and financial outcomes. The “service line” approach will organize the management of inpatient and outpatient clinical services centered on patient diagnostic clusters. Cluster-specific services will be managed by a multidisciplinary team, including Nursing, Physicians, Hospital Administration, Marketing, Finance, Ancillaries and Hospital Services. The team will be responsible for insuring that high quality care is delivered in the most efficient manner. Each team will be coordinated by a Service Line Manager(s). The potential benefits of such an approach are outlined below: Patient focus Improved quality of care and patient safety Improved continuity of care Improved coordination of care Shared and common vision/goals Ability to rapidly respond to market Standardization of care (overall management) Established rationale for resource allocation (staff, beds, capital, etc.) Enhanced accountability Personnel retenti